Privacy Policy

Privacy Policy

Last updated: June 26, 2026

HESOLAR LLC respects your privacy. This Privacy Policy explains how we collect, use, share, and protect information when you use our website, submit a form, contact us, or communicate with us.

By using this website or submitting information to HESOLAR, you agree to this Privacy Policy.

  1. Company

This Privacy Policy applies to:

HESOLAR LLC
Website: https://hesolarllc.com
Email: info@hesolarllc.com
Phone: 512-921-6763
Address: 100 Precision Dr #202, Buda, TX 78610

In this Privacy Policy, “HESOLAR,” “we,” “us,” and “our” refer to HESOLAR LLC.

  1. Information We Collect

We may collect information that you provide directly to us, including:

  • name;
  • phone number;
  • email address;
  • service address or project address;
  • city, state, and ZIP code;
  • project details;
  • solar, battery, electrical, or service interests;
  • appointment or scheduling information;
  • messages, notes, or form submissions;
  • SMS consent status;
  • communication preferences.

We may also collect limited technical information when you use the website, such as:

  • IP address;
  • browser type;
  • device type;
  • pages visited;
  • date and time of visit;
  • referring website;
  • general website usage information.
  1. How We Use Information

We use information to:

  • respond to your inquiry;
  • evaluate your project or service request;
  • schedule appointments or calls;
  • communicate about your project or service;
  • provide status updates;
  • coordinate site visits;
  • prepare project or service information;
  • improve our website and services;
  • maintain business records;
  • maintain records of consent and communication preferences;
  • comply with legal, regulatory, carrier, or service-provider requirements;
  • protect against fraud, abuse, misuse, or unauthorized activity.
  1. Text Message / SMS Privacy

If you provide SMS consent, HESOLAR may use your phone number to send text messages about your project or service.

These messages may include:

  • scheduling;
  • appointment reminders;
  • project status;
  • service updates;
  • site-visit coordination;
  • follow-up about your solar, battery, electrical, or related project.

HESOLAR does not use this SMS consent to send marketing or promotional text messages.

Message frequency varies.

Message and data rates may apply.

You can opt out at any time by replying:

STOP

You can request help by replying:

HELP

You may also contact us directly:

Email: info@hesolarllc.com
Phone: 512-921-6763

  1. No Sale or Sharing of SMS Consent

HESOLAR does not sell, rent, trade, or transfer your SMS consent.

HESOLAR does not share your mobile opt-in information, SMS consent, or text message consent with third parties or affiliates for their marketing or promotional purposes.

HESOLAR does not share your mobile opt-in information, SMS consent, or text message consent with third parties for purposes unrelated to providing HESOLAR project or service communications.

We may use service providers, such as communications platforms, carriers, or messaging vendors, to help send or manage text messages on our behalf. Those service providers may process information only to provide services to HESOLAR and not for their own marketing or promotional purposes.

  1. How We Share Information

We may share information only as needed for legitimate business, service, legal, or operational purposes.

This may include sharing with:

  • employees, contractors, or representatives who help respond to your inquiry;
  • service providers who support our website, communications, scheduling, or business systems;
  • project partners or professionals when needed to evaluate or perform services;
  • utilities, permitting authorities, inspectors, or other parties when required for an actual project and authorized process;
  • legal, regulatory, or government authorities when required by law;
  • parties involved in a business transfer, merger, sale, or reorganization.

We do not sell your personal information.

We do not share SMS consent for third-party marketing.

  1. Cookies and Website Analytics

Our website may use cookies or similar technologies to help the website function, understand website usage, improve performance, and support security.

You may be able to control cookies through your browser settings.

Some parts of the website may not function properly if cookies are disabled.

  1. How Long We Keep Information

We keep information for as long as reasonably necessary for the purposes described in this Privacy Policy, including:

  • responding to inquiries;
  • managing projects or services;
  • maintaining business records;
  • complying with legal, regulatory, carrier, or service-provider obligations;
  • resolving disputes;
  • enforcing agreements;
  • maintaining consent records.

SMS consent records may be retained to document when and how consent was provided and when consent was withdrawn.

  1. Security

We use reasonable administrative, technical, and physical safeguards designed to protect information.

No website, email, SMS, or internet transmission is completely secure. We cannot guarantee absolute security.

  1. Your Choices

You may contact us to:

  • update your contact information;
  • request that we stop contacting you;
  • opt out of SMS messages;
  • ask questions about your information.

To opt out of text messages, reply:

STOP

To request help by text, reply:

HELP

You may also contact us at:

Email: info@hesolarllc.com
Phone: 512-921-6763

  1. Do Not Submit Sensitive Information Unless Requested

Do not submit sensitive personal information through the website unless we specifically request it and it is necessary for your project or service.

Examples include:

  • Social Security numbers;
  • financial account numbers;
  • payment card numbers;
  • medical information;
  • passwords;
  • government ID numbers.
  1. Children’s Privacy

This website is not intended for children under 13.

We do not knowingly collect personal information from children under 13. If you believe a child has provided information to us, contact us so we can review and delete it if appropriate.

  1. Third-Party Websites

Our website may link to third-party websites.

We are not responsible for the privacy practices, content, security, or policies of third-party websites.

Review the privacy policy of any third-party website you visit.

  1. Legal Rights

Depending on where you live, you may have rights regarding your personal information, such as the right to request access, correction, deletion, or information about how your data is used.

To make a request, contact us at:

Email: info@hesolarllc.com
Phone: 512-921-6763

We may need to verify your identity before responding.

  1. Changes to This Privacy Policy

We may update this Privacy Policy from time to time.

The “Last updated” date above shows when this Privacy Policy was last revised. Continued use of the website after updates means you accept the updated Privacy Policy.

  1. Contact Us

Questions about this Privacy Policy may be sent to:

HESOLAR LLC
Email: info@hesolarllc.com
Phone: 512-921-6763
Address: 100 Precision Dr #202, Buda, TX 78610